Refund Policy

This Policy covers donations, UDM Goodies purchases and any membership or registration fees paid through the Website. It does not limit your rights under the CPA or ECTA.

2.1 Donations are voluntary gifts and are generally non-refundable once processed.

2.2 We will refund a donation if: (a) it was made without the card or account holder’s authority (fraud); (b) it was a duplicate, or the wrong amount was charged because of a technical or user error; or (c) we cannot lawfully accept it, or must return it under the Political Funding Act or other law.

2.3 To request a refund under 2.2(a) or (b), contact us within [30] days of the donation with your name, date, amount and payment reference. We will respond within [10] business days. Approved refunds are paid to the original payment method, and bank or provider timelines may add processing time.

2.4 A change of mind is not a ground for a refund, but you may ask us to consider your request in good faith.

3.1 Cooling-off period. Under section 44 of the ECTA, you may cancel an online purchase of goods, without giving a reason or paying a penalty, within seven days after receiving the goods. Contact us in writing within that period, then return the goods unused, in their original packaging and condition. Unless we agreed otherwise, you bear the direct cost of returning them. We will refund the price paid within 30 days of cancellation.

3.2 Faulty or incorrect goods. Under section 56 of the CPA, if goods are defective, unsafe or not as described, you may return them within six months of delivery for repair, replacement or a full refund, at your choice, at no cost to you. Please send photos and your order details so we can assess the problem quickly.

3.3 Wrong item or damage in transit. Tell us within [7] days of delivery. We will replace the item or refund you, including delivery costs we charged.

3.4 Not covered. We cannot take back goods that are used, worn, washed, damaged by you or missing original packaging, except where the item is faulty. [Add any personalised or made-to-order items here, if applicable.]

3.5 Cancelled or out-of-stock orders. If we cancel an order, or cannot supply it, we will refund you in full within [10] business days.

4.1 Fees for membership or registration are non-refundable once your application has been accepted, except where you were charged in error or twice.

4.2 If a branch or party body rejects your application, we will refund any fee you paid within [30] days.

4.3 Fee levels and renewal dates are set by the UDM under its Constitution or by its structures, and may differ by structure.

Email [refunds email] or write to [address], with your full name, contact details, order number or payment reference, date of payment, and the reason for the request. We may ask for further proof and will tell you the outcome in writing. Refunds are made in ZAR, to the original payment method, wherever possible.

Please contact us before disputing a payment with your bank, so we can resolve it quickly. If you believe a transaction was unauthorised, tell your bank immediately as well.